Domain 01
Domain 1: Plan and Manage Resources in the Service Value System
5%
Focuses on organizational structure and workforce planning within the service value system.
Topic 1.1: Organizational StructureTopic 1.2: Workforce Planning
PeopleCert
ITIL 4 CDS Create Deliver Support
Code: ITIL_4_CDS_CREATE_DELIVER_SUPP
PeopleCert certification exam
100
Questions
120m
Time Limit
720
Pass Score
5
Domains
2999
Practice Bank
Exam Domains
Domain 02
Domain 2: Use of Information and Technology
10%
Explores the integration of information and technology in service management.
Topic 2.1: Integrated Service Management ToolsTopic 2.2: Technology Considerations
Domain 03
Domain 3: Value Streams to Create, Deliver and Support Services
15%
Focuses on value stream concepts and design for effective service delivery.
Topic 3.1: Value Stream ConceptsTopic 3.2: Design Value Streams
Domain 04
Domain 4: Prioritize and Manage Work
15%
Covers work management and commercial sourcing strategies.
Topic 4.1: Work ManagementTopic 4.2: Commercial and Sourcing
Domain 05
Domain 5: Relevant ITIL Practices
55%
Covers various ITIL practices across service design, transition, operation, and supporting areas.
Topic 5.1: Service Design PracticesTopic 5.2: Service Transition PracticesTopic 5.3: Service Operation PracticesTopic 5.4: Supporting Practices
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