ITIL 4 Foundation Practice Exam
ITIL4-FOUND
Foundation certification covering IT service management best practices and ITIL 4 framework.
Exam Details
Official ITIL4-FOUND exam format
The ITIL 4 Foundation (ITIL4-FOUND) is an industry-recognized credential administered by PeopleCert. The official exam features 100 questions within a 120-minute testing session, requiring a passing score of 720/1000 (72%). BetaStudy provides 5,500+ vetted practice questions mapped directly across all 7 syllabus domains with comprehensive answer rationales, timed exam simulations, and weak-area diagnostics.
Exam Domains
The ITIL 4 Foundation exam covers 7 domains with different weight percentages
Domain 1: Domain 1: Key Concepts of Service Management
15%Understanding the foundational concepts of service management.
- Topic 1.1: Definition of Service
- Topic 1.2: Utility and Warranty
- Topic 1.3: Customer and User
- Topic 1.4: Service Management
- Topic 1.5: Sponsor
- Topic 1.6: Creating Value with Services
- Topic 1.7: Service Relationships
Domain 2: Domain 2: ITIL Guiding Principles
15%Understanding how guiding principles influence service management.
- Topic 2.1: Nature and Use of Guiding Principles
- Topic 2.2: Focus on Value
- Topic 2.3: Start Where You Are
- Topic 2.4: Progress Iteratively with Feedback
- Topic 2.5: Collaborate and Promote Visibility
- Topic 2.6: Think and Work Holistically
- Topic 2.7: Keep it Simple and Practical
- Topic 2.8: Optimize and Automate
Domain 3: Domain 3: Four Dimensions of Service Management
15%Understanding the four dimensions that impact service management.
- Topic 3.1: Organizations and People
- Topic 3.2: Information and Technology
- Topic 3.3: Partners and Suppliers
- Topic 3.4: Value Streams and Processes
Domain 4: Domain 4: ITIL Service Value System
10%Understanding the components and purpose of the ITIL service value system.
- Topic 4.1: ITIL Service Value System
Domain 5: Domain 5: Service Value Chain Activities
15%Understanding the activities within the service value chain and their interconnections.
- Topic 5.1: Interconnected Nature of the Service Value Chain
- Topic 5.2: Purpose of Value Chain Activities
Domain 6: Domain 6: ITIL Practices
25%Understanding the purpose and key terms of various ITIL practices.
- Topic 6.1: Purpose of ITIL Practices
- Topic 6.2: Definitions of ITIL Terms
Domain 7: Domain 7: Detailed ITIL Practices
10%Understanding specific ITIL practices in detail.
- Topic 7.1: Detailed Explanation of ITIL Practices
What You Get with BetaStudy
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Frequently Asked Questions
Common questions about the ITIL 4 Foundation certification exam
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Official Resources
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