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ITIL 4 Foundation Practice Exam

ITIL4-FOUND

Foundation certification covering IT service management best practices and ITIL 4 framework.

Exam Details

Official ITIL4-FOUND exam format

Questions
100
Time Limit
120 minutes
Passing Score
720/1000
Domains
7
5,500+
Practice Questions
100
Unique Practice Exams

Exam Domains

The ITIL 4 Foundation exam covers 7 domains with different weight percentages

Domain 1: Domain 1: Key Concepts of Service Management

15%

Understanding the foundational concepts of service management.

Topics covered:
  • Topic 1.1: Definition of Service
  • Topic 1.2: Utility and Warranty
  • Topic 1.3: Customer and User
  • Topic 1.4: Service Management
  • Topic 1.5: Sponsor
  • Topic 1.6: Creating Value with Services
  • Topic 1.7: Service Relationships

Domain 2: Domain 2: ITIL Guiding Principles

15%

Understanding how guiding principles influence service management.

Topics covered:
  • Topic 2.1: Nature and Use of Guiding Principles
  • Topic 2.2: Focus on Value
  • Topic 2.3: Start Where You Are
  • Topic 2.4: Progress Iteratively with Feedback
  • Topic 2.5: Collaborate and Promote Visibility
  • Topic 2.6: Think and Work Holistically
  • Topic 2.7: Keep it Simple and Practical
  • Topic 2.8: Optimize and Automate

Domain 3: Domain 3: Four Dimensions of Service Management

15%

Understanding the four dimensions that impact service management.

Topics covered:
  • Topic 3.1: Organizations and People
  • Topic 3.2: Information and Technology
  • Topic 3.3: Partners and Suppliers
  • Topic 3.4: Value Streams and Processes

Domain 4: Domain 4: ITIL Service Value System

10%

Understanding the components and purpose of the ITIL service value system.

Topics covered:
  • Topic 4.1: ITIL Service Value System

Domain 5: Domain 5: Service Value Chain Activities

15%

Understanding the activities within the service value chain and their interconnections.

Topics covered:
  • Topic 5.1: Interconnected Nature of the Service Value Chain
  • Topic 5.2: Purpose of Value Chain Activities

Domain 6: Domain 6: ITIL Practices

25%

Understanding the purpose and key terms of various ITIL practices.

Topics covered:
  • Topic 6.1: Purpose of ITIL Practices
  • Topic 6.2: Definitions of ITIL Terms

Domain 7: Domain 7: Detailed ITIL Practices

10%

Understanding specific ITIL practices in detail.

Topics covered:
  • Topic 7.1: Detailed Explanation of ITIL Practices

What You Get with BetaStudy

5,500+ Questions

Comprehensive question bank covering all exam domains

Timed Exams

Practice under real exam conditions with 120-minute timer

Detailed Explanations

Understand why answers are correct with detailed explanations

Progress Tracking

Track your performance by domain and watch yourself improve

Frequently Asked Questions

Common questions about the ITIL 4 Foundation certification exam

How many questions are on the ITIL 4 Foundation exam?
The ITIL 4 Foundation (ITIL4-FOUND) exam contains 100 questions that must be completed within 120 minutes.
What is the passing score for ITIL 4 Foundation?
You need to score 720 out of 1000 (72%) to pass the ITIL 4 Foundation certification exam.
What topics are covered in the ITIL 4 Foundation exam?
The exam covers 7 main domains: Domain 1: Key Concepts of Service Management, Domain 2: ITIL Guiding Principles, Domain 3: Four Dimensions of Service Management, Domain 4: ITIL Service Value System, Domain 5: Service Value Chain Activities, Domain 6: ITIL Practices, Domain 7: Detailed ITIL Practices. Each domain has different weight percentages based on importance.
How can BetaStudy help me pass the ITIL 4 Foundation exam?
BetaStudy provides 5,500+ practice questions covering all 7 exam domains, 100 unique practice exams that simulate real exam conditions, detailed explanations for every answer, and progress tracking to identify your weak areas.
Are the practice questions updated for the latest ITIL4-FOUND exam?
Yes, our questions are automatically updated whenever the official exam syllabus changes. We monitor the official PeopleCert certification page and regenerate questions to match the current exam format.

Official Resources

Official Exam Guide

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