Domain 01
Value Streams to Create, Deliver and Support
15%
Designing value streams for new services and managing customer interactions.
Value stream mappingService value chain activitiesDemand to value
PeopleCert / Axelos
ITIL 4 Specialist: Create, Deliver and Support (CDS)
Code: ITIL4-SPECIALIST-CDS
Advanced ITIL 4 module covering the integration of different value streams and activities for creating, delivering, and supporting IT-enabled products and services.
40
Questions
90m
Time Limit
700
Pass Score
9
Domains
2639
Practice Bank
Exam Domains
Domain 02
Development Environments and Deployment Pipelines
10%
CI/CD pipelines and development environment management.
CI/CD pipeline practicesEnvironment managementRelease management
Domain 03
Service Integration and Management (SIAM)
10%
Coordinating multiple service providers in complex environments.
SIAM conceptsSIAM modelsGovernance in SIAM
Domain 04
Incident and Problem Management
15%
Effective incident response and root-cause problem resolution.
Incident managementMajor incident managementProblem managementKnown error management
Domain 05
Service Request Management
10%
Handling service requests efficiently and consistently.
Service request typesRequest fulfillment modelsUser communication
Domain 06
Service Desk
10%
Modern service desk design and operation.
Service desk structuresOmnichannel service deskService desk metrics
Domain 07
Monitoring and Event Management
10%
Proactive monitoring and automated event handling.
Event typesMonitoring strategiesAIOps
Domain 08
Knowledge Management
10%
Capturing, sharing, and maintaining organizational knowledge.
Knowledge lifecycleSKMS and CMDBSelf-service knowledge
Domain 09
Lean and Agile in ITSM
10%
Applying Lean and Agile practices to IT service management.
Lean principles in ITSMAgile in ITSMDevOps integration
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