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ITIL 4 Specialist: Create, Deliver and Support (CDS) Practice Exam

ITIL4-SPECIALIST-CDS

Advanced ITIL 4 module covering the integration of different value streams and activities for creating, delivering, and supporting IT-enabled products and services.

Exam Details

Official ITIL4-SPECIALIST-CDS exam format

Questions
40
Time Limit
90 minutes
Passing Score
700/1000
Domains
9
2,500+
Practice Questions
100
Unique Practice Exams

Exam Domains

The ITIL 4 Specialist: Create, Deliver and Support (CDS) exam covers 9 domains with different weight percentages

Domain 1: Value Streams to Create, Deliver and Support

15%

Designing value streams for new services and managing customer interactions.

Topics covered:
  • Value stream mapping
  • Service value chain activities
  • Demand to value

Domain 2: Development Environments and Deployment Pipelines

10%

CI/CD pipelines and development environment management.

Topics covered:
  • CI/CD pipeline practices
  • Environment management
  • Release management

Domain 3: Service Integration and Management (SIAM)

10%

Coordinating multiple service providers in complex environments.

Topics covered:
  • SIAM concepts
  • SIAM models
  • Governance in SIAM

Domain 4: Incident and Problem Management

15%

Effective incident response and root-cause problem resolution.

Topics covered:
  • Incident management
  • Major incident management
  • Problem management
  • Known error management

Domain 5: Service Request Management

10%

Handling service requests efficiently and consistently.

Topics covered:
  • Service request types
  • Request fulfillment models
  • User communication

Domain 6: Service Desk

10%

Modern service desk design and operation.

Topics covered:
  • Service desk structures
  • Omnichannel service desk
  • Service desk metrics

Domain 7: Monitoring and Event Management

10%

Proactive monitoring and automated event handling.

Topics covered:
  • Event types
  • Monitoring strategies
  • AIOps

Domain 8: Knowledge Management

10%

Capturing, sharing, and maintaining organizational knowledge.

Topics covered:
  • Knowledge lifecycle
  • SKMS and CMDB
  • Self-service knowledge

Domain 9: Lean and Agile in ITSM

10%

Applying Lean and Agile practices to IT service management.

Topics covered:
  • Lean principles in ITSM
  • Agile in ITSM
  • DevOps integration

What You Get with BetaStudy

2,500+ Questions

Comprehensive question bank covering all exam domains

Timed Exams

Practice under real exam conditions with 90-minute timer

Detailed Explanations

Understand why answers are correct with detailed explanations

Progress Tracking

Track your performance by domain and watch yourself improve

Frequently Asked Questions

Common questions about the ITIL 4 Specialist: Create, Deliver and Support (CDS) certification exam

How many questions are on the ITIL 4 Specialist: Create, Deliver and Support (CDS) exam?
The ITIL 4 Specialist: Create, Deliver and Support (CDS) (ITIL4-SPECIALIST-CDS) exam contains 40 questions that must be completed within 90 minutes.
What is the passing score for ITIL 4 Specialist: Create, Deliver and Support (CDS)?
You need to score 700 out of 1000 (70%) to pass the ITIL 4 Specialist: Create, Deliver and Support (CDS) certification exam.
What topics are covered in the ITIL 4 Specialist: Create, Deliver and Support (CDS) exam?
The exam covers 9 main domains: Value Streams to Create, Deliver and Support, Development Environments and Deployment Pipelines, Service Integration and Management (SIAM), Incident and Problem Management, Service Request Management, Service Desk, Monitoring and Event Management, Knowledge Management, Lean and Agile in ITSM. Each domain has different weight percentages based on importance.
How can BetaStudy help me pass the ITIL 4 Specialist: Create, Deliver and Support (CDS) exam?
BetaStudy provides 2,500+ practice questions covering all 9 exam domains, 100 unique practice exams that simulate real exam conditions, detailed explanations for every answer, and progress tracking to identify your weak areas.
Are the practice questions updated for the latest ITIL4-SPECIALIST-CDS exam?
Yes, our questions are automatically updated whenever the official exam syllabus changes. We monitor the official PeopleCert / Axelos certification page and regenerate questions to match the current exam format.

Official Resources

Official Exam GuidePeopleCert / Axelos Documentation

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